Customer Service

For questions about your payment, billing and account information, or to start or stop service contact us at 719-547-5000 during regular business hours, Monday - Friday, 8:00 a.m. to 5 p.m. excluding holidays.

You can also email us at billing@pwmd-co.us
 

Water or Waste Water Emergencies

Call 24 hours a day, 7 days a week to report a leak, main break or emergency service problem: 719-547-3554

Due Date

Water bill payments are due in our office by the 20th of each month. Payments received after the 25th will be subject to a penalty.

Payment Options

In Person

Pay in person with credit/debit cards, cash, check, or money orders Monday through Friday from 8 a.m. to 5 p.m., excluding holidays.

Mail

Send payments to:
Pueblo West Metropolitan District
P.O. Box 7005
Pueblo West, CO 81007

Automatic Withdrawal

Please print out an Authorized Agreement Form (PDF) to sign up for automatic payment from a checking or savings account. Include a voided check and return to the billing office.

Pay By Phone

This option offers 24-hour account access by calling 855-560-5617 toll free. You must have your account number from your billing statement. Services available include:
   

• Make payments using a debit or credit card - $2.35 processing fee applies. Payments made prior to midnight will be posted to your account the next business day. Payments made after midnight will be posted within 48 hours. For each payment, you will receive a confirmation number for your records.
• Obtain account balance and date of last payment.
• Update account phone number

Online Payments

Use our online payment system to pay your bill without registering. You will need your account number from your bill.

To enhance your ability to manage your water account, register for online account access using your billing ID. This option offers 24-hour account access. Services available include:

• Make payments using a debit or credit card - $2.35 processing fee applies. Payments made prior to midnight will be posted to your account the next business day. Payments made after midnight will be posted within 48 hours. For each payment, you will receive a confirmation number for your records.
• View your account history to include view past statements and transactions.
• Sign up for paperless billing
• Update account phone number
• Update account mailing address

Automatic Bill Pay

Check with your local financial institution about bill pay.

Water Rates & Tap Fees

Please see Appendix A regarding Pueblo West Metropolitan District Board approved water rates and tap fees.