Water Billing

Water billing will be closed after 1:30pm on Friday, August 21st for a planned internet outage.

NEW PHONE PAYMENT METHOD

Beginning June 30th, please call our new toll free number at: 888-351-4679 to make payments over the phone.

The current number until June 30th is: 888-560-5617

To water and wastewater customers - Credit card fees for online payments will be absorbed by the District until May 25th, at that time the District will re-evaluate the COVID-19 conditions.

Pueblo West Metropolitan District suspends service disconnections for water utilities

[March 19, 2020 - Pueblo West, CO]--Pueblo West Metropolitan District water utilities department is suspending service disconnections and delinquent fees for residential and commercial accounts until further notice during the COVID-19 pandemic.

We understand this is a trying time for our community and in honoring our commitment to provide our community with safe water, we want to support our residents who are experiencing financial hardships during this time.

Customers who have outstanding bills, who are laid off or having a difficult time paying their bills are encouraged to continue paying bills as they can and call the water billing department at 547-5000 to discuss payment arrangements.

In an effort to help those customers going through a financial hardship because of the COVID-19 pandemic, we will be working closely with customers to ensure there are no service interruptions and suspend all delinquent fees until further notice.

"The Water Treatment Plant provides drinking water to over 12,000 households in the Pueblo West Community, said Jim Blasing, water utilities director. "We want to assure the community we have emergency preparedness plans, field operation crews are standing by for emergencies and we are working internally to make sure our staff is healthy to continue to provide quality services."

Customer Service

For questions about your payment, billing and account information, or to start or stop service contact us at 719-547-5000 during regular business hours, Monday - Friday, 8:00 a.m. to 5 p.m. excluding holidays.

You can also email us at billing@pwmd-co.us

Water or Waste Water Emergencies

Call 24 hours a day, 7 days a week to report a leak, main break or emergency service problem: 719-547-3554

Due Date

Water bill payments are due in our office by the 20th of each month. Payments received after the 25th will be subject to a penalty.

Payment Options

In Person - Pay in person with credit/debit cards, cash, check, or money orders Monday through Friday from 8 a.m. to 5 p.m., excluding holidays.

Mail - Send payments to:

Pueblo West Metropolitan District
P.O. Box 7299
Pueblo West, CO 81007

Automatic Withdrawal - Please print out an Authorized Agreement Form (PDF) to sign up for automatic payment from a checking or savings account. Include a voided check and return to the billing office.

Pay By Phone - This option offers 24-hour account access by calling 855-560-5617 toll free. You must have your account number from your billing statement. Services available include:

Make payments using a debit or credit card - $2.35 processing fee applies. Payments made prior to midnight will be posted to your account the next business day. Payments made after midnight will be posted within 48 hours. For each payment, you will receive a confirmation number for your records.
Obtain account balance and date of last payment.
Update account phone number

Online Payments - Use our online payment system to pay your bill without registering. You will need your account number from your bill.

To enhance your ability to manage your water account, register for online account access using your billing ID. This option offers 24-hour account access. Services available include:

Make payments using a debit or credit card - $2.35 processing fee applies. Payments made prior to midnight will be posted to your account the next business day. Payments made after midnight will be posted within 48 hours. For each payment, you will receive a confirmation number for your records.
View your account history to include view past statements and transactions.
Sign up for paperless billing
Update account phone number
Update account mailing address

Automatic Bill Pay - Check with your local financial institution about bill pay.