August

Know When to Make the Call

It is important that everyone in your home knows that 911 is the number to call for emergency help. An emergency is anytime you or somebody else needs help from police, fire, or emergency medical personnel.

When you call, you need to know what to expect. In the Pueblo West Metropolitan District when you call 911 the first person you talk to is a police dispatcher. This person will ask what type of emergency you are having. If you need fire or medical help, you will be connected with a Fire Department dispatcher who will begin by asking you several questions. You will be asked your name, address, phone number, and to describe the emergency fully.

Try to remain calm and answer the dispatcher's questions in the order they are asked. While you are answering questions, emergency units are responding to your location. Be sure to stay on the line and answer all of the questions the dispatcher asks. Don't hang up until told to do so, unless a threat to your safety requires you to leave.