▼

2023 Board of Directors Election

Show All Answers

1. What does this mean for Pueblo West voters?

This election will remain a mail ballot election. Because the District has enjoyed the cooperation with Pueblo County in the past, the District has not developed a group of trained staff which would be adequate to conduct the May 2023 election.  Recognizing the fundamental importance of election integrity, the Board of Directors approved a contract with a private company that has substantial experience conducting special district elections, Community Resource Services of Colorado, to conduct the special election. 

The Board urges every eligible voter to exercise their right to vote for their community representatives.

2. Will Community Resource Services of Colorado be contracted for future elections?

No. CRS is under contract with Pueblo West Metropolitan District only for the May 2, 2023 election.  On Jan. 27, the office of Pueblo County Clerk and Recorder declined the Metro District’s request to conduct the election. In the past, the County Clerk had administered Pueblo West elections. The decision resulted in the Metro District Board of Directors seeking a third-party to administer May’s election. Learn more about this change to the 2023 election.

3. How do I return my ballot?

Ballots may be returned by U.S. Postal Service (postage required) in a signed return envelope included with the ballot, to Community Resource Services at 7995 E. Prentice Avenue Suite 103E, Greenwood Village, CO 80111 (map). Ballots must be received by 7 p.m. on May 2, 2023 to be counted.

Ballots may also be returned by 7 p.m. on May 2, 2023 to a ballot drop box located at the Pueblo County Sheriff’s substation: 320 E. Joe Martinez Blvd, Pueblo West, CO 81007 (map). Do not return your ballot to any other drop box.

4. What election security measures are being taken?

The District is very concerned about election security.  Community Resource Services has implemented security measures including locked transport and storage of completed ballots and election judge review of ballots to confirm that they were submitted by eligible electors.

Learn more about election security from our Election Security Q&A with CRS.

5. What do I do if my child received a ballot?

There have been reports of voters under the age of 18 being sent ballots for the 2023 Board of Directors election. This is because a list of registered voters received from the Pueblo County Clerk and Recorder's Office on March 2, 2023 inadvertently included 16- and 17-year-olds who had pre-registered to vote but are not eligible to vote until they are 18 years of age. This list was updated and subsequently sent to the Metro District on April 20, 2023.

CRS has always had election safeguards have always been in place to ensure ineligible votes would not be counted. As ballots are returned, they will be checked against the updated list of registered voters, and any ballots received from individuals under the age of 18 will be disregarded, unopened, and not counted.

Read the joint press release from Pueblo County and the Pueblo West Metropolitan District addressing this issue.

6. Will there be walk-in voting?

The Pueblo County Election Office will NOT take walk-in voters. Please return your ballot by mail or drop box. 

7. What if I need an absentee ballot? What if I haven't received by ballot?

To apply for an absentee ballot or if you have not received a ballot (to be mailed by April 17, 2023), please contact Community Resource Services at 303-381-4960. Their address is 7995 E. Prentice Avenue, Suite 103E, Greenwood Village, CO 80111.

8. I need to register to vote

You can register to vote online on the Pueblo County Clerk and Recorder website, https://www.pueblovotes.com. 

9. How do I check my voter registration status?

Please contact the Pueblo County Election Office at 719-583-6620. 

10. When can we expect results?

Preliminary results may be available as soon as Election Day, May 2. Final results will not occur until overseas ballots have been processed, and a Canvass Board reviews the judges certificate of election, that all paperwork has been completed properly. That date will be sometime between May 8 and May 16, 2023. 

▼

Administration

Show All Answers

1. How do I find election information?

Pueblo West Metropolitan Board of Directors elections typically take place the first Tuesday in May. Starting in 2023, newly elected Metro Board members will serve four-year terms. Learn more about Board of Directors elections and see who your Board of Directors representatives are. 

Pueblo County's Elections Department administers elections in Pueblo County, including website can provide election information and ballot tracking.

click here

2. How do I register to vote?

Register online through the Colorado Secretary of State's website.

3. When and where are meetings for the Board of Directors?

Regular scheduled board meetings begin at 4:00 pm on the second and fourth Monday of each month. Please check our calendar for the most current information. 

4. How do I contact the Board of Directors?

boardmembers@pwmd-co.us

5. How do I contact the District Manager?

publiccom@pwmd-co.us 

6. How do I provide a public comment for a Board of Directors meeting?

To provide a public comment during a Board of Directors meeting, arrive at the Board meeting by 4:50 p.m. to sign-in to make a public comment during Citizen Comments during the meeting or submit your comment to publiccomment@pwmd-co.us to be read. 

7. How do I become a vendor with the District?

Contact the Purchasing Division at purchasing@pwmd-co.us 

8. How do I find Bylaws, Rules and Regulations?

http://pueblowestmetro.com/213/Rules-Regulations 

9. Is Pueblo West an HOA?

There are HOA’s in Pueblo West but PWMD is not an HOA 

10. How do I find the Declaration of Reservations that pertain to my home?

https://pueblowestmetro.com/157/Committee-of-Architecture 

11. Where can I find minutes for past Board of Directors meetings?

http://pueblowestmetro.com/129/Agendas-Minutes 

12. Do I have to have a permit for a garage/yard sale?

No. 

13. How do I get on the Board of Directors meeting agenda?

Contact the District Clerk at clerk@pwmd-co.us or by phone at 719-251-8723

14. How do I watch a Board of Directors meeting?

http://pueblowestmetro.com/129/Agendas-Minutes 

15. I just moved to PW, what do I need to know?

Contact the Pueblo West Chamber for information about the area https://pwchamber.com/ 

16. Where do I get an application?

http://pueblowestmetro.com/181/Applications 

▼

Board Meetings

Show All Answers

1. How can I watch live video of the Metro Board meeting or see past videos?

Links to live video of meetings as well as Board Meeting agendas and meeting minutes of past meetings are available on the Metro District Board Meeting Agenda and Minutes page. 

2. When and where do the Metro Board meetings take place?

The Pueblo West Metropolitan District Board of Directors meet the 2nd and 4th Monday of each month at the Pueblo West Metropolitan District Public Works Office, 356 S. McCulloch Blvd., Board Room 103. (map) . The open session portion of the meeting begins at 5 p.m. and is open to the public. Regular meetings are preceded by executive sessions, typically beginning at 4 p.m., and are closed to the public. Learn more about open meetings laws in Colorado.

In the event of anticipated high citizen turnout, meetings will be held at Son Rise Church, 421 E. Spaulding Ave. (map) to adhere with local fire codes.

3. How do I make public comment at a Board Meeting?

Citizens are always invited to make public comment during the "Citizen Comments" portion of the regular board meeting.

To provide comment in person arrive at the Board meeting by 4:50 p.m. to sign in and make a public comment during the "Citizen Comments" portion of the meeting. (Note: citizen comments are limited to three minutes.)

To provide comment via email send your comment to publiccomment@pwmd-co.us. Your comment will be read aloud to the Board by a Metro District staff member. (Note: written comments must be 300 words or less.)

4. How do I find an agenda for the next meeting?

Board Meeting agendas, as well as links to live video of meetings as well as meeting minutes of past meetings, are available on the Metro District Board Meeting Agenda and Minutes page. 

5. Can you send me the latest agenda?

Yes! Please contact the District Clerk at clerk@pwmd-co.us or 719-251-8723 with any questions or to be sent the latest meeting agenda. 

6. How do I get on the Board of Directors agenda?

Contact the Metro District Clerk at clerk@pwmd-co.us or 719-251-8723.

7. I would like to attend a meeting but need special accommodations

Individuals requiring special accommodations to attend meetings should notify the District Clerk's office at 719-251-8723 by Noon on the Friday preceding the meeting.

▼

Community Development

Show All Answers

1. Can my views change?

Zoning in Pueblo West is usually, but not always, designated by tract. It is important to know what the zoning restrictions are for your property as well as properties near you. Remember that if nearby properties are not currently developed, they will probably not remain undeveloped indefinitely.

You should find out how they are zoned to see what potential developments occur. For instance, if you do not wish to live near a commercial area, then it is wise not to build or move into an area adjacent to a B-4 or I-2 zone. It is also wise to recognize that the view from your property may change as further development occurs. The vistas now seen from your property may be reduced or eliminated with the development of surrounding properties.

2. Where's my property line?

You may be provided with a plat of your property, but unless the land has been recently surveyed and pins placed by a licensed surveyor, you cannot assume that the plat or existing property pins are accurate. Many of the original property pins are still in existence on properties. They are made of rebar and can often be located with the use of a metal detector. If your pins cannot be located, then a survey may be necessary. Fences that separate properties are often misaligned with the property lines, so it is important to know where your property pins are located in order to avoid problems later.

3. What is a Track, Block and Lot number?

The track, block and lot number is a legal description of your property.

Assessor’s Website - https://county.pueblo.org/assessor/assessor-home

4. How do I find my track, block and lot number

You can find it on the assessor's web site by the property address or contact the Committee of Architecture.

5. Do I need a permit for a fence, shed, carport...etc?

It’s not a "permit" but rather an application for approval. If a permit is needed after you are approved, you will take your signed application from Pueblo West Metropolitan District to Pueblo Reginal Building for your permit. Pueblo West Metro COA is covenant enforcement and Pueblo Regional building is code enforcement.

6. Where do I get a plot plan?

You can request a copy of a recorded plat with property measurements so that you may draw one yourself, have someone draw one for you or you may try getting one from Pueblo County Planning and Zoning.

7. Where can I get a recorded Plat?

Email COA Admin at publiccom@pwmd-co.us to request one or you may contact Pueblo County Terrence Birch (bircht@pueblocounty.us)

8. Has my application been approved?

Following the Committee of Architecture meetings held on the second and fourth Thursday of each month, a COA team member will email you an approved application Friday afternoon if you provided your email address. https://pueblowestmetro.com/129/Agendas-Minutes

9. How do I files for an extension?

You’ll head to our website and complete an accessory application: http://pueblowestmetro.com/181/Applications

10. What are the fees?

Found on this page- https://pueblowestmetro.com/181/Applications

11. Where do I find the District's available land for sale?

https://pueblowestmetro.com/373/Real-Estate-Site-Selection 

12. How much are real estate taxes in Pueblo West?

https://pueblowestmetro.com/456/Taxes-Incentives 

13. Where is the drop box? How do I drop off my application and check?

Dropbox is located outside 356 S. McCulloch Ste. 101 

14. How do I place an offer for purchase on the District's available land?

https://pueblowestmetro-cda-new.app.transform.civicplus.com/forms/11665 

▼

Engineering

Show All Answers

1. Why do I need to apply for an access permit?

An access permit is required when a driveway is constructed to connect private property to a public roadway. The work shall be performed by a licensed and insured contractor.  More information can be found at: https://www.pueblowestmetro.com/200/Commercial-Residential-Roadway-Access-Pe

2. How do I apply for an access permit?

An Access Permit can be obtained at the following link: Access Permit

3. Does my accessory structure require an access permit?

An Access Permit will be required if all of the determining criteria has been established.  This criteria includes if the structure is a carport, is larger than 200 square feet, has an opening of 8-feet or more, has a width of 10-feet or more, and a length of 16-feet or more.

4. Why do I need to apply for a Right-of-Way permit?

A ROW Use Permit is required when working in public right-of-way. The work shall be performed by a licensed and insured contractor.  More information can be found at: https://www.pueblowestmetro.com/201/Right-of-Way-Use-Permits

5. How do I apply for an Right-or-Way permit?

A Right-of-Way Permit can be obtained at the following link: Right-of-Way Permit

6. Do I need to be licensed and insured to work in public right-of-way?

The Contractor is required to be licensed and insured to obtain an Access Permit or Right-of-way Use Permit.

7. How do I schedule an inspection for permitted work?

If you need to schedule an inspection for permitted work please call our Engineering Administrative Assistant at 719-547-9801 or contact us at the following engineering@pwmd-co.us.

8. What is the process for building a commercial project?

The development process can be found at the following link: https://www.pueblowestmetro.com/513/Application-Process

9. How do I report a drainage problem?

You may report a drainage problem by utilizing the "My Pueblo West" smart phone application or online tool, by emailing engineering@pwmd-co.us, or by calling 719/547-9801.

▼

Finance

Show All Answers

1. Where can I find the current budget?

On our finance page: http://pueblowestmetro.com/158/Finance

2. Where can I find the most current audited financial statements?

http://pueblowestmetro.com/158/Finance

3. How do I contact Accounts Payable?

Email accountspayable@pwmd-co.us or call (719) 547-5010

4. Who do I contact about Excise Tax?

Email excisetax@pwmd-co.us or call (719) 547-5010

5. What sales are taxable?

All sales of tangible personal property are subject to sales tax, including all goods, wares, merchandise, products and commodities, and all tangible or corporeal things and substances that are dealth in and capable of being possessed and exchanged (per Colorado Department of Revenue).

▼

Fire and Emergency Services

Show All Answers

1. How can I obtain a burn permit?

Burn permits are free of charge and can be obtained at your closest fire station.  

2. How do I know if there are any fire restrictions?

Visit the Pueblo West Metropolitan district website or the Pueblo County sheriff Office website and look in the "Alert Center" for current fire restrictions.  

3. Can a firefighter install my child's car seat?

Unfortunately no. Firefighters do not have the certification required to install car seats. Please contact the Colorado State Patrol.  

4. I have a used or expired fire extinguisher, how do I replace it or dispose of it?

Please contact your local fire safety equipment company.  

5. What if I need assistance from firefighters but do not feel it is an emergency?

If you only have a question and do not need someone to respond to you in person, please call our administrative number. If you need immediate assistance always call 911. Firefighters do a variety of things every shift and are not always in the fire station to take your call. There are many times no one can answer your phone call.  

▼

Marijuana Excise Tax

Show All Answers

1. What is Marijuana Excise Tax?

Retail marijuana is subject to a 3% excise tax on the average market price of retail marijuana. The excise tax is imposed on the first sale or transfer from a retail marijuana cultivation facility to a retail marijuana store, retail marijuana product manufacturing facility or to another retail marijuana cultivation facility. The tax shall be calculated on the basis of the category of the retail marijuana product (I.e., Flower, Trim, or Immature Plant) being sold or transferred. This tax was 1% in 2016 and increased to 2% in 2017 and then increased to 3% in 2018 and years following.

2. When is my Excise Tax due?

Excise Tax Returns and payments are due the 20th of the month for transfers that occurred in the previous month. If the 20th falls on a weekend or Holiday when the Excise Tax office is closed, the due date is the next business day. Please refer to the Remittance Schedule

2020 Excise Tax Remittance Schedule (PDF)

3. If I have no Excise Tax liability, do I still need to file a return?

Yes, a Zero Excise Tax Return Form still needs to be submitted by the due date, even if there are no retail cultivation transfers for the month.

4. Is Medical Marijuana subject to Excise Tax?

No, only Retail Marijuana is subject to Excise Tax.

5. Is a postmark acceptable for meeting the return due date?

NO, the Excise Tax Return Form must be received in the Excise Tax office by the time-date requirements set forth. A postmark on a mailed return does not meet the due date requirement.

6. Avoiding Common Mistakes on Return Forms

Make sure the proper month and year is listed and reported.
Weights transferred do NOT include transfers to testing facilities.
Report weights to 4 decimal places.
Enter 0 in all fillable fields where values are zero.
Excise Tax can only be imposed once.

7. When is the Excise Tax office open?

The Excise Tax office is open Monday through Friday, 8:00 am - 5:00 pm, except on Holidays when offices are closed, refer to the Remittance Schedule for days the Excise Tax office is closed, Excise Tax Remittance Schedule

Excise Tax Remittance Schedule

8. What if I can not make it to the Excise Tax office during regular hours?

Tax returns and payments by check, money order or certified check may be mailed to:

Pueblo West Metropolitan District

Attn:  Excise Tax

P.O. Box 7005

Pueblo West, CO  81007

9. What happens if I do not file on time?

There will be an additional 10% penalty due on the amount not remitted on time. In addition, a Deficiency Letter will be mailed to you. You will have 10 days to respond to the Deficiency Letter. If you do not respond within 10 days, a Default Notice will be mailed and you will also be subject to a Mandatory Audit at your expense.

10. What types of payment are accepted?

Cash, money order, personal check, or certified check.

11. What do I do when I have a change of key staff, email or phone number?

Either call the Excise Tax office with the new information or indicate the change(s) on the next Excise Tax Return Form.

Remember, if there is a problem with your Return Form, someone from the Excise Tax office will need to contact you so the most current contact information is always needed.

12. Are there Marijuana Excise Taxes payable to the State of Colorado?

Yes, the State of Colorado collects a Marijuana Excise Tax. Please refer to the State of Colorado's Taxation Division website for more information, Colorado Taxation Division

13. Are there Marijuana Excise Taxes payable to Pueblo County?

Yes, Pueblo County also collects a Marijuana Excise Tax. Please refer to the Pueblo County Government's website for more information, Pueblo County Marijuana Excise Tax

14. Where do I pay my Excise Tax?

Payments can be made in person at the Pueblo West Metropolitan District Administrative Offices located at: 781 East Industrial Boulevard Pueblo West, CO 81007, or by mail to P.O. Box 7005, Pueblo West, CO  81007.

▼

Parks, Trails, and Recreation

Show All Answers

1. How do I register for a class or program?

Once you have added all your family members in your account, just click on a Catalog Tab 
for a program or sport you would like to register for.  
The computer will already know any eligible member that will be able to join in a program.  
You can now register more than 1 or 2 people at a time.

Online registration is 24/7, no need to travel to the office.  Registration and payment is done 
all at the same time and you will receive receipts for anything that you do.

2. How do I find out about cancellations after hours when you are closed?

The Parks office is open 7:00am to 4:00pm, Monday through Friday.  
If something comes up after this time, still call the office at 719.547.7400 
and listen to any messages on our information system regarding closures.

If we can cancel early enough, we will call coaches for sports and they in 
turn will call or email the team players of any schedule changes.

3. What happens if there is bad weather, is class cancelled?

If there is bad weather......snow/ice storm, thunder and lightening, etc. 
The Parks department will address those concerns on the information 
line on our telephone messaging system.  

When you establish your family account, make sure too that you fill in 
your phone carrier and we can send a message to you instantly regarding 
closures or delays.

4. What if there is a 2-hr delay like School District 70 has?

We do not have a 2-hr delay.  Classes will start as normal for our programs and classes.
But, if Pueblo School District 70 is closed due to weather on a day that you have a class, your class will be cancelled as well.

5. How do I rent a parks facility?

Please look for the catalog tab "Park Rentals", to reserve any of our park facilities.  
The catalog tab "Aquatic Reservations", is where the swimming pool can be reserved.

The new CivicRec website will show calendars for all facilities.  Available dates will be in 
green, and dates already booked will be in pink.

6. Where is the Parks office and what are the hours?

The Pueblo West Parks and Recreation office is located at 
340 E. Hahn's Peak Ave., in Lovell Park.  
At present our office is still closed to the public, but we are still 
here working from 7:00am to 4:00pm, Monday through Friday.  
Please knock on the door and we will let you in.  
Our phone number is 719.547.7400.

7. What is your refund policy for classes and programs?

Refunds are issued only due to a medical emergency or if a class or 
program is cancelled. Refunds are not issued once a program has started, 
or because a participant has changed their mind. Please plan appropriately.

8. Can we rent out the Pueblo Regional Indoor pool for a party?

The Pueblo Regional pool is a State of Colorado run facility for client rehab and therapy. 
State laws prohibit public hours. It is not a rentable facility.

Currently, as of February 6, all programs have been cancelled.

The pool is needing some construction and repairs to be done with the water lines.
We do not anticipate our programs to start any time soon. 

9. Is the Pueblo West Parks and Recreation Department part of Pueblo Parks and Recreation?

The department is one of the five services that the Pueblo West Metro District 
offers to Pueblo West.  
We are not affiliated with Lake Pueblo State Park or the Pueblo Parks and 
Recreation, but have included their numbers for you:

Lake Pueblo State Park; 719.561.9320    
Pueblo Parks & Recreation; 719.553.2790     

10. How do I become a Volunteer Coach with the Parks Department?

When completing a registration form on-line, there is a box to check if you want 
to coach. 
There are some requirements to become a coach and you can find that on 
the "Become a Volunteer Coach" tab. 

▼

Roads / Public Works

Show All Answers

1. How are Pueblo West roads currently funded?

The Pueblo West Metro District received $1.36 million in 'Highway User Tax Fund' funding from Pueblo County in 2021. This funding makes up roughly two-thirds of the Metro District roads budget and, by law, can only be used to maintain the 345 miles of roads that meet County standards. The remaining 1/3 of the roads budget is used in part to maintain about 35 miles of road (mostly dirt roads) that have not been constructed up to County standards. The remaining 20 miles of roads have not yet been constructed, and are to be constructed by future development in those areas to County standards. 

2. Who is responsible for road maintenance in Pueblo West?

RIGHT NOW... The Pueblo West Metropolitan District maintains all roadways in Pueblo West (except Highway 50)

BY NOVEMBER 2026... Pueblo County will resume maintenance of most roads in Pueblo West. 

In November 2021, the Pueblo West Metro Board of Directors voted to return road maintenance to Pueblo County. This was after presenting to Pueblo County in early 2021 with the issue of a lack of funding the Original Roads Intergovernmental Agreement (IGA) guaranteed to Pueblo West. Pueblo West requested that Pueblo County either 1) renegotiate the IGA to guarantee funding adequate to provide the same level of service as the remainder of unincorporated County; or 2) begin termination of the existing IGA. The County elected to receive the roads back in 60 months (5 years) or less.

3. Why are the roads so bad in Pueblo West?

Time and increased usage. Pueblo West's population increased 600% since 1990, and road usage has followed suit. Many roads were also built before 1990, many between 1960-1980. Roads begin to degrade after about 20-30 years, and most roads are far older than that. This combination has resulted in the Pueblo West roads department playing a game of perpetual catch-up to maintain roads. This is why the Metro Board voted to return road maintenance to Pueblo County, effective by 2026.

4. What information do I need to provide when reporting a service request?

When making a service request, specify the problem, location, address, your email address so we can follow up with you, and attach a photo of the issue if possible. The easiest way to track progress is to submit using the Pueblo West Metropolitan District's MyPuebloWest system on our website at www.pueblowestmetro.com/mypueblowest.

5. How do I report a washboard road?

Please report washboard roads and all other road damage or maintenance issues via the Pueblo West Metropolitan District's MyPuebloWest system on our website at www.pueblowestmetro.com/mypueblowest.

6. How do I report a pothole?

If you spot a pothole or other damage to paved or gravel roads submit the pothole using the Pueblo West Metropolitan District's MyPuebloWest system on our website at www.pueblowestmetro.com/mypueblowest. It is important for you to be as specific as possible when providing the location and provide your email address for follow up. Photos are also very helpful.

7. How do I request maintenance on my gravel road?

Maintenance request for gravel roads should be reported using the Pueblo West Metropolitan District's MyPuebloWest system on our website at www.pueblowestmetro.com/mypueblowest. It is important for you to be as specific as possible when providing the location and provide your email address for follow up. Photos are also very helpful.

8. Will my gravel road be paved?

Your residential gravel road most likely will not be paved. Roads that have less than an average daily traffic volume of 200 would not be paved. If you believe your road is meeting a 200 average daily traffic volume because it's becoming built-out, you can reach out to our Engineering Department at 719-547-9801. 

9. Can chip seal be installed on my gravel road?

If budgets allow the District has the ability to install a very limited distance of chip seal road treatment over gravel each year. To learn more chip seal practices, please submit an inquiry via the Pueblo West Metropolitan District's MyPuebloWest system on our website at www.pueblowestmetro.com/mypueblowest. 

10. Cars on my road are creating excessive dust. Can you eliminate the dust?

If budgets allow, the District has the ability to install Magnesium Chloride Dust treatment on gravel roads for only a few miles per year. The roadways receiving dust treatment are chosen based on a series of factors but especially those with the highest daily traffic volumes. To request dust control measures or report damage to paved or gravel roads submit the pothole using the Pueblo West Metropolitan District's MyPuebloWest system on our website at www.pueblowestmetro.com/mypueblowest. It is important for you to be as specific as possible when providing the location and provide your email address for follow up. Photos are also very helpful. 

11. My asphalt road is badly cracked. How can I get my road overlaid with a new asphalt surface?

The District has not had a pavement overlay program in many years because of District budget restrictions. If funds are budgeted roads will be overlaid by deterioration priority. To report damage to paved or gravel roads submit the pothole using the Pueblo West Metropolitan District's MyPuebloWest system on our website at www.pueblowestmetro.com/mypueblowest. It is important for you to be as specific as possible when providing the location and provide your email address for follow up. Photos are also very helpful. 

12. What is the Pueblo West Streets and Roads Snow and Ice Removal policy?

Snowplows will generally begin plowing snow when it reaches a depth of approximately 1 inch. Priority routes have been identified based on traffic volumes, functional classification, emergency and school routes. Roadway ice problems are typically addressed by the application of a sand and calcium mixture. View our official snow removal procedures for more information.

13. How do I report a malfunctioning traffic or pedestrian signal?

If you see an emergency problem with a traffic or pedestrian signal, you may report it to Pueblo County Sheriff Office at 719-583-6250. Routine maintenance problems can be reported using the Pueblo West Metropolitan District's MyPuebloWest system on our website at www.pueblowestmetro.com/mypueblowest. 

14. How do I report a tree, shrub or other objects blocking a street sign?

If you see an emergency problem, it can be reported to the Pueblo County Sheriff Office 719-583-6250. Routine maintenance problems should be reported using the Pueblo West Metropolitan District's MyPuebloWest system on our website at www.pueblowestmetro.com/mypueblowest. 

15. How do I report a missing damaged, missing or vandalized street name sign?

If you see an emergency problem with a traffic sign, you may report it to Pueblo County Sheriff Office at 719-583-6250. Routine maintenance problems can be reported  using the Pueblo West Metropolitan District's MyPuebloWest system on our website at www.pueblowestmetro.com/mypueblowest. 

16. How much does it cost to fix a road?

Manpower and materials add up quickly. With a $2.3 million roads budget in 2021 and almost 400 miles of roads, the Metro District has tried to stretch every dollar.

Some cost examples: Paving one mile of road costs an estimated $1.1 million; Crack sealing every three to five years costs $20,000/mile; Chip sealing (laying of an oily, rocky adhesive to delay road degradation for 5-10 years) costs about $95,000 per mile.

17. What doesn't the Streets and Roads Dept maintain our gravel road consistently?

The Pueblo West Streets and Roads Department has limited resources to maintain the 400 miles of graveled and asphalt/chip-sealed roads within Pueblo West. With only 12 staff operators and 3 motor graders, the Streets and Roads Department implements a priority system that addresses the most immediate needs first, such as issues of Public Safety, and then each additional need based on severity and impact.  

▼

Water Billing

Show All Answers

1. What does Water RTS mean on my water bill?

This is a base fee that is charged to all customers connected to the water system. This amount remains the same all year and is charged regardless of the amount of water consumption.

2. What does Normal Water mean on my water bill?

This is the fee that is charged for your actual water use each month. This amount can vary significantly from month to month based on your meter reading. Meters are read around the 10th of each month.

3. What does Sewer RTS mean on my water bill?

This is a base fee that is charged to all customers connected to the central sewer system. This amount remains the same all year and is charged regardless of the amount of consumption.

4. What does Sewer Usage mean on my water bill?

This is the fee that is charged for your sewer consumption. During the non-irrigating months of January and February residential customers are charged based on the actual water usage during this time. At the end of February the average of these two months is taken to determine your sewer average for the year. Commercial customers are charged on actual water consumption all year.

5. What does the Sewer Debt Service Fee mean on my water bill?

This is a flat fee that is charged to customers connected to the central sewer system. This fee will be the same all year. It is not based on consumption.

6. What does Penalty mean on my water bill?

This is a fee that is charged when the customers have past due balances. A balance is considered past due if a payment has not been made by the 25th of each month.

7. What does Disconnection/Reconnection Fee mean on my water bill?

This is a fee that is charged to customers whose service has been disconnected for nonpayment. The fee is $100.

8. What does Transfer Fee mean on my water bill?

This is a fee that is charged to new customers to establish service. The fee is $15.

9. What does Service Charge mean on my water bill?

This is a fee that is charged to customers that request service outside the normal hours of 7:00 am to 3:30 pm Monday thru Friday. The fee is $105.

10. What happens if I don't pay my water bill?

Your water service will be disconnected. You will be required to pay the outstanding balance plus the $100 disconnection/reconnection fee before service will be restored. Payment can be made using a debit/credit card, cash or certified funds.

11. When is my water bill due?

Water bills are due the 20th of each month.

12. Is there a grace period for paying my bill?

There is a five day grace period. Payments received after the 25th are considered late.

13. Why do I have to pay the Sewer Debt Service fee?

The Board of Directors approved a Sewer Debt Service fee at the December 28, 2011 meeting. This fee is a flat $5 per billing cycle for customers connected to the central sewer system. The fee is dedicated to the retirement of a subsidized, low interest loan obtained from the Colorado Water & Power Development Authority for the construction of a new bio-solids handling facility, which will make waste water operations more productive and cost efficient. The fee will be in place until the debt is retired in approximately 20 years.

14. When starting new service, what must be done at the Administration office?

Service initiation can be done in person at the office, or by calling us at 719-547-5000.

15. Can I change the due date on my bill?

No, but you have a minimum of 20 days in which to make a payment and maintain a current balance.

16. When are bills for service issued to customers?

The District reads all meters monthly around the 10th of the month. Bills are mailed out by the last working day of the month. Bills are due the 20th of the month, past due if not paid by the 25th of the month. Past due accounts are subject to disconnection.

17. I am a renter, can I have the water account put in my name?

All water accounts must remain in the name of the property owner. Your landlord can request that a bill be sent to you either electronically or via US mail.

18. I am moving. What is needed to end my water service?

If you are selling your property, we ask that you provide your date of closing and a forwarding address. A final read will be scheduled for your closing date.

19. Can I sign up for online account access?

Yes. If you are the property owner, you may sign up for online account access. You will need your billing ID. If you do not have this, please contact customer service at billing@pwmd-co.us or 719-547-5000.

20. Do I have to sign up for online access to pay my bill online?

No. You have the ability to pay your water bill online by using our online payment system and checking out as guest.

21. Can I pay my bill over the phone?

Yes, you can pay your water bill by phone using a debit or credit card. 1-888-351-4679

22. Where do I pay my bill in person?

Our office is located at 20 W Palmer Lake Ave, Pueblo West, CO. Payments are accepted Monday thru Friday from 8 am to 5 pm excluding holidays. A night drop box is available for your convenience. Please do not place cash in the night drop box.

23. Do you offer automatic payment?

Yes you may sign up for automatic payment from a check or savings account at no cost. Payments are deducted from your authorized account the 10th of each month.

Automatic Withdraw Authorization

24. Can I choose the date my automatic payment will come out of my account?

At this time the only option is for the automatic payment to come out the 10th of the month.  In the future we may offer one additional date.

25. How do I stop my automatic payment from my checking or savings account?

If you would like to stop your automatic payment from your checking or savings account you must complete the authorization to cancel preauthorized electronic payments. Authorization to Cancel Automatic Withdrawal

26. My bank account information has changed. How do I update my automatic payment?

If you recently changed banks or opened a new account, you must provide your new banking information to us. You will need to complete the Authorization to Update Automatic Payment. Authorization to update Existing Automatic Payment

▼

Water Utilities

Show All Answers

1. Why do my pipes bang or why do I have low pressure?

Every house should be equipped with a Pressure Reducing Valve (PRV) . This valve helps to keep the pressure within your home to a reasonable PSI (pounds per square inch). Coming into the house you should have no higher than 60psi. As a PRV gets older it can start to malfunction and either allow too much pressure into the home, which can cause pipes to start banging or toilets will start to leak. Or the opposite, it can get clogged with sediments and reduce your pressure. To check your pressure within the home you will need a pressure gauge or call your plumber to check your pressure and verify if you PRV device needs to be replace.

2. Why does my water smell like kerosene, cat urine or sulfur?

The PWMD uses Chlorine Dioxide Gas as a disinfectant at the water treatment plant. It is a good disinfectant and reduces the formation of compounds, such as trihalomethanes.
When a water tap is open, small amounts of chlorine dioxide diffuse into the air and combine with existing household odors. All homes have volatile organic compounds (VOCs) in the ambient air produced by paint, carpet, new furnishings, scented products (such as soaps, candles, air fresheners or incense), or fresh flowers and many other common household items. The combination of VOC & Chlorine Dioxide have been described as smelling like fuel, oil, kerosene, chemicals or cat urine. The odor will continue until the levels of the VOC's decreases. The remedy, is to increase ventilation by opening windows and turning on fans.
Alternatively, you can remove chlorine dioxide and other chlorine compounds from the water by using an activated carbon filter. This will prevent the formation of VOC compounds that can cause unpleasant odors.

3. My water smells like chlorine/bleach. Are there a lot of chemicals or extra chlorine in the water?

No.
Chemicals, such as chlorine, are always kept at safe and unnoticeable levels. The chlorine is maintained at a fairly low level. These smells, and possibly tastes, can be from a number of sources:
1. The small amount of chlorine reacting with smells in the air, in the drain or plumbing fixtures. Chlorine itself has no odor, but when it comes in contact with organic material like skin or odors, it will react and give the characteristic bleach smell. Try smelling bleach in the jug (not much odor). Then, put a drop on your skin and smell (bleach). This is caused by a chemical reaction with your skin (an organic substance). Remedy this by cleaning sinks and drains and running enough water to diminish the smells.
2. Chemical smells can come from a garden hose that is connected to the house. If this hose has water left in it, the water can make its way back into the house by reverse pressure and make the water in the house taste and smell horrible. It can also affect tea and ice. Remedy this by keeping the hose disconnected when not in use or install a back-flow device designed for hoses.

4. Why do my toilets and sinks have black or pink rings or spots on them?

This is caused by mold and mildew spores in the air. These spores land in these moist environments and form colonies that look pink or black. Theses organisms are not in the water, but in the air (they are not harmful). The remedy for this is to try to minimize these spores in the air. you may try allergy free filters, keeping lids down, sealing toilet tanks and fixing leaky faucets.

5. Why is my water discolored or muddy looking?

First, there is not actually any mud in the water delivered to your home and no mud can enter our pressurized water lines. However, there are minerals in the water that can settle in the main lines or accumulate on older household plumbing made from galvanized steel pipe. The two minerals that can cause the water to be discolored are iron and manganese. Neither of these minerals are harmful. They are found in most vitamin supplements. These minerals can accumulate in the bottom of the main lines over a number of years. When pressure changes occur in the water lines from line breaks, fire use of hydrants, flushing fire hydrants, filling swimming pools or rapid turning on of the water (bathtub filling) these minerals can re-dissolve in the water and make it appear muddy. This situation is remedied by flushing your lines from your outside hose spigots.

6. Why does my water look milky white?

This is caused by excessive amounts of air in the water lines. Air can get trapped in high places in household lines or mains. This trapped air then saturates the water passing through it under pressure and gives it the white, milky look. Fill a clear glass with water and let it sit on the counter. Watch as the milky look disappears with time. This situation is remedied by flushing from your outside hose spigots.
Aerators at the end of faucets may also introduce air into the water and give it the appearance of milky white water. Remedy this by removing the aerator from the end of your faucet.

7. Why do my pipes freeze?

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the "strength" of a container, expanding water can cause pipes to break. Pipes that freeze most frequently are those that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, water sprinkler lines, and water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Pipes that run against exterior walls that have little or no insulation are also subject to freezing.

8. How to prevent frozen pipes.

Prevent freezing of these water supply lines and pipes by following these recommendations:

1. Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
2. Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
3. Check around the home for other areas where water supply lines are located in unheated areas. Look in the basement, crawl space, attic, garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
4. Consider installing specific products made to insulate water pipes like a "pipe sleeve" or installing UL-listed "heat tape," "heat cable," or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes – even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.
5. Keep garage doors closed if there are water supply lines in the garage.
6. Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
7. When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
8. Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
9. If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

9. How to thaw pipes if they are frozen.

1. If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
2. Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
3. Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
4. Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
5. Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.

10. What is the hardness of my water?

The hardness level is between 189 and 191 mg/liter or 10 to 12 grains/gallons.

11. Do you add fluoride to the water?

The PWMD does Not add any extra fluoride to the water. It naturally has 1mg / liter.

12. What happens if the sewer backs up? What can you do?

Sewer backups are usually unexpected and always create a mess. At best the backup requires an unpleasant cleanup but sometimes it can be expensive.

13. How do I tell if my sanitary sewer problem is in my house plumbing or in the public sanitary sewer main?

Generally, most issues are within the house plumbing or private sanitary service laterals. Stopping all water use will stop the backup.

14. If my sewer backs up, is it my responsibility to pay for it?

If the sewer backs up on your property, you are responsible to pay the bill. This is why it is important to make sure lines are clear and your homeowner’s insurance covers sewer backups.

15. How can I avoid future backups?

Blockages can occur for numerous reasons. Some of the most common causes are tree roots, grease and toys or objects inserted by children who may drop them down the drains. To avoid home sewer problems, you may want to contact a local plumber to clear these roots from your lateral and prevent your drains from backing up. Dispose of grease and fats in the trash, not down the drain. Do not dispose of any type of wipes down the toilet, they are not sanitary friendly.

Cooking grease, hair, food particles, toilet paper, and roots often cause sluggish drains or line blockages. If they happen near the drain opening or toilet bowl, a plunger may be effective. However, if the problem is some distance into the drain line, it may require a plumber to locate and resolve.

16. Check your cleanout.

Many homes have a cleanout and it is usually located near the foundation of the house.

First check the cleanout to see if it has water in it. If there is no water, then you know the blockage is somewhere in the house plumbing. If there is water standing in the cleanout, the blockage is most likely in the line from house to the main. Under these circumstances, you should discontinue using your facilities and contact a plumber.

17. I think I have a leak, what do I do?

Call our emergency line:  719-547-3554 

24/7 and we will send out a service technician to check for a leak.

18. I am moving. What is needed to end my water service?

If you are selling your property, we ask that you call 719-547-5000 and provide your date of closing and a forwarding address. A final read will be scheduled for your closing date. 

19. I am moving. What is needed to start my water service?

Service initiation can be done by calling 719-547-5000 and provide the name, phone number, billing address, and closing date. 

20. Who do I contact about backflow prevention or conservation?

You should speak to our Program Coordinator at 719-547-5040. 

21. How do I know my water is safe to drink?

The Pueblo West Utilities treats it’s water with industry accepted standards and processes . We are in compliance with all Federal, State and Local entities. We publicly post our Consumer Confidence Report each year on the District’s website that illustrates our water quality. 

22. Where does our water come from?

The District’s water is from snowmelt that collects in Twin Lakes, follows the Arkansas River, through lake Pueblo, then pumped up to our treatment plant. 

▼

Working for the District

Show All Answers

1. How do I apply for a job with the District?

On our website, click the link to view current openings. The district will only consider completed applications. You will know you have completed the application when it requests your signature. https://pueblowestmetro.com/172/Job-Opportunities 

application online.

2. How do I check the status of my application?

Applicants can review the status of their application on the website as a returning user. Applicants who are selected to participate in an interview will be contacted typically within 15 days after the closing date listed on the job announcement. Otherwise, you will not be contacted.

3. Will I automatically be considered for other positions if I previously submitted an application?

No. But you can update your application via our employment web site page for consideration. Updating your application and indication of interest in open or additional positions can be completed by accessing the returning user access via the application online. 

application online.

4. I missed the deadline - can I still apply?

We do not accept applications after deadlines. Applicants are encouraged to review openings often and complete applications when there are openings.

5. What benefits do you offer?

You can view all benefits offered on our website. https://pueblowestmetro.com/284/Employee-Benefits

▼

Youth Leisure Programs

Show All Answers

1. Will the teacher call me before the program?

At registration, you are given the information regarding the program you signed up for; where the class is, what time and the dates that the class will be, and if there is anything you need to bring. Consider all classes a "go" unless you hear from us.  The only reason we might contact you would be if the class is canceled due to low enrollment, or if something came up regarding the teacher of the program. 

2. What if I need to contact the teacher?

Please call the Parks office at (719) 547-7400 and we can relay a message to the teacher.  We do not give out the teacher's phone numbers but we can email them quickly for you and even have them call you back if you'd like.

3. What if I can't pay the entire fee at registration time?

We know that there are times when finances can be a struggle, especially if you have more than 1 child that you want to get into a program or class.  We would be happy to take payments.  Most of our classes run between 6-12 weeks and we can figure out a monthly payment for you.  At present, our Karate and Dance instructors offer a multi-family discount too that will help.  Please let us know if that might be your case, we don't want to turn anyone away because they can't paid the full price up front.

4. I was already registered before, why do I have to "re-register" again?

It's nice to know that you enjoy a program and come back each session.  We do registrations this way because our teachers get paid for that particular period of time.  Some people don't sign up again and some do, so it easier all around to know the instructors are paid for each of their sessions for those students that signed up for those class dates.

5. Why can't I register earlier then the dates you have on the flyers?

Most of our classes have a limited capacity, so it would be inappropriate to take early registrations and fill them up before the date stated on our flyers.  We want to make it fair for everyone so that is why it's "first-come first-serve" on the Mondays when registrations open.  Our online registrations open at 7:00am and follow the same dates for registering like our seasonal flyers state.  

▼

Youth Sports

Show All Answers

1. How will I know when to show up for the games?

At the end of registration, kids are placed onto teams and schedules are made in time for the coach meeting.  Coaches are instructed to call or email the team players and give them the information regarding team name, start date and time, and location of the program.  The first day you will get the tshirt ordered and schedules for the remainder of the sport program. 

2. How do we request a certain coach, or a friend to play with?

During registration, you will see a "special request" field.  In that field write or type the names of a player or coach that your player wants to be with.  Sometimes unforeseen circumstances might arise and we may not be able to fulfill your request, but we will try.

3. How do we find out if our game is canceled due to weather?

Our Sports Coordinator or Parks Director will determine if the weather is bad enough to cancel a program.  In turn, the coach will be called and he will then inform his team.  If you don't hear from a coach, please call the parks office at (719-547-7400) where we will have a recorded message informing of any cancellation.  We are also capable of contacting KKTV Channel 11 to put our information on the station scroll.  

4. What equipment does my player need?

On the first day the coach will hand out the tshirts that you ordered.  The only real need would be shin guards if playing in soccer.  Other than that, tennis shoes are good to wear for any sport program.